Refund Policy

EFFECTIVE DATE: October 1, 2018

Only UNUSED products purchased through www.vesselbrand.com may be returned for a full refund within ten (10) days following the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us without an approved Return Authorization Number. Also, please do not send us any product containing cannabis, cannabis concentrates or oils, or nicotine. 

Shipping
To return your product, you should mail your product to: 

Vessel Brand, Inc.
2236 Rutherford Road, Suite 103
Carlsbad, CA 92008

You will be responsible for paying for your own shipping costs for returning your item unless instructed otherwise by customer support. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven to ten (7-10) business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@vesselbrand.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at support@vesselbrand.com and once approved, send your item to:

Vessel Brand, Inc.
2236 Rutherford Road, Suite 103
Carlsbad, CA 92008

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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